Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and personalized charms.
How do I create a personalized Living Locket?
Creating your story is easy! Choose your favorite locket base, select charms that represent your passions and memories, add a decorative plate or dangle, and finish it off with a chain that suits your style.
What materials are used in your jewelry?
Our jewelry is crafted using high-quality materials including stainless steel, precious metals like sterling silver, and authentic Swarovski crystals to ensure durability and a premium finish.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 2-3 business days, and you will receive a tracking number via email as soon as your package departs our warehouse.
Can I return or exchange my items?
Yes, we want you to love your jewelry. We offer a 30-day return policy for most items in their original condition. Please note that personalized or custom-engraved pieces may be subject to different terms.
How should I care for my Origami Owl jewelry?
To maintain the brilliance of your pieces, avoid contact with water, perfumes, and lotions. Clean gently with a soft, lint-free cloth and store your jewelry in a cool, dry place when not in use.
Do you offer a warranty on your products?
We stand behind our quality. Most products come with a 90-day limited warranty against manufacturing defects. If you experience an issue, please contact our customer care team for assistance.